1 reviews | Active since Mar 2015
Paying a lot of money
i pay monthly instalments of not more than R400.00 per month but i was surprised when my February statement came and i was supposed to pay R589.00 and i did not take a thing on credit at the store for the month of January and February, when i call the jet customer care they just make me hold on the line forgetting that i call with money and end up not getting help, and now my account is still the same i dont see a difference of what i paid for last month and January. i want to know know the reason why my account is going up every month without me knowing the reason.I went to Wonderpark stores asking them to check for me whats the problem they say maybe i took things in January even though i told them that there is no such.
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Accounts manager directly.
We have also requested the latest statement of your account and will be e-mailed to you before the close business
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Accounts manager directly.
We have also requested the latest statement of your account and will be e-mailed to you before the close business
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***