Pay up and stop playing games

My mother passed away on 9 May 2021 and we informed Edcon by sending them her certified death certificate and certified ID. Next thing, we enquired on how to claim for funreal cover and other covers she had, they have been sending us from pillar to post. Calls put down on our ears and so forth. I have even notified their whats app line but suddenly they are not responding until they sent us a text message on 10 July 2021 informing us that her Funeral Policy EDC***, her legal indurance policy EDC*** as well as her Account Protection PLan policy EDC*** have been cancelled with effect from 09/07/2021. Send us the forms to claim for the family funeral and account protection plan instead of these underhand tactics youre deploying .