Pay my money back

<p>Jet still hasn't played my money back for the partners insurance they have been deducting they told me they will refund it this month every time wen I do the hello Peter they tell me to send an email to ********** and the people there are *********** they haven't resolved my issue since July all they said is my original credit was 3000 they not prepared to credit my money back I'm now taking them to ombudsman I having been struggling with this for months no one is even contacting me </p>