TH
Tracy-Lee Harrison
1 reviews | Active since Jun 2019
09 Jul 2019, 14:43
PATIENCE HAS RAN OUT!
My patience have ran out! I just received a SMS saying that my monthly payment is due, today. This is after I settled my account and requested that my Account must be CLOSED since end of April 2019. I really don't understand what the administrators are doing! How difficult can it be to work together as a team and to close an account! I am really miserable and disappointed at the service I am receiving from Edcon, after being a loyal customer for the passed 6 years-not that it means something to them, apparently. I will definitely rate your service as a zero and advise friends and family to not make use of your services. WORST EVER.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
09 Jul 2019, 15:21Dear Tracy-Lee
Thank you for making contact with us once again.
Please accept our sincere apologies for the frustrations caused to you in this regard.
We are following up with our regional credit office and feedback will be provided to you regarding the balance as well as the account closure.
***/GO
Kind regards
Edcon Customer Experience Team
***
Thank you for making contact with us once again.
Please accept our sincere apologies for the frustrations caused to you in this regard.
We are following up with our regional credit office and feedback will be provided to you regarding the balance as well as the account closure.
***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
Edcon's reply09 Jul 2019, 15:21
Official
Dear Tracy-Lee
Thank you for making contact with us once again.
Please accept our sincere apologies for the frustrations caused to you in this regard.
We are following up with our regional credit office and feedback will be provided to you regarding the balance as well as the account closure.
***/GO
Kind regards
Edcon Customer Experience Team
***
Thank you for making contact with us once again.
Please accept our sincere apologies for the frustrations caused to you in this regard.
We are following up with our regional credit office and feedback will be provided to you regarding the balance as well as the account closure.
***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
TH
Tracy-Lee Harrison's updateReviewer Update
15 Jul 2019, 21:38Good day, Please note that 4 working days have passed and that no feedback have been received to date.
Regards
Regards
TH
Tracy-Lee Harrison's update15 Jul 2019, 21:38
Reviewer Update
Good day, Please note that 4 working days have passed and that no feedback have been received to date.
Regards
Regards