1 reviews | Active since Jan 2012
Pathetic Terms and Conditions
I went to Jet Northgate yesterday to get a few things - I get to the front of the tills my card has been blocked for purchases
1. My card is up to date I always pay more than is required 2. I have credit available
So the lady tells me sorry if you haven't purchased in a month they have to phone customer care to unblock the card
REALLY a customer that pays well now has to go through customer care to unblock a card that she has credit available
The lady tries to phone customer care guess what no answer as it was a holiday
If this is how you are going to do business I will not be buying anything from JET/EDGARS ever again - credit or cash!!!!!
So I walked out of the store with a few other people you lost a lot of business yesterday
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that your complaint is referred to our regional credit office team to provide an explanation as to why your account is blocked and confirm the process required to have the code removed.
Final feedback will be communicated to you within the next 48 business hours.
Here is a reference number generated for your complaint:
***/GO
Kind Regards:
The Edcon Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that your complaint is referred to our regional credit office team to provide an explanation as to why your account is blocked and confirm the process required to have the code removed.
Final feedback will be communicated to you within the next 48 business hours.
Here is a reference number generated for your complaint:
***/GO
Kind Regards:
The Edcon Team
***