Pathetic service given by a store manager
<p>I bought a pair of jean over the weekend from stellenbosch legit store since I was there for a weekend away and when I get home to wear it the zip was up fine but when I pull the zip down it broke so.I couldn't wear it but now I am back where I stay Nyanga East and stellenbosch is far so I went to the one in Gugulethu mall I got a pathetic service from Khanya Dyantyi she's a store manager she said she can't assist me they don't take damages and I must go to another store so I asked her to speak with the area manager rather she said she doesn't have the number and she can't assist to reverse the item to my account whatsoever, I myself I am a store manager for one of AVI retails in my understanding you can exchange an item within 7 days if it's on sale or 30 days for non sale Items. I am fuming and ****ed right now to receive such service and I love the jean ( ********** 153816 ) but I can't afford to receive such service from edcon legit gugulethu mall. Please assist me</p>
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. Kindly be advised that we will engage with the store management team to find out why you were not assisted and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. Kindly be advised that we will engage with the store management team to find out why you were not assisted and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***