Pathetic service by Edgar's

Pathetic service received from both the store and call center. I have been trying to exchange an online order for the last 2 weeks however the store doesn't want to accept the goods and the call center advises that I should go in store.

I have completed a exchange telephonically with the call Centre who advised that my items will be arranged by the online team however no feedback for 2 weeks.

I then called the call center to find out the progress on my exchange and I was advised to take it back to the store and the store declined to accept the stock.

I called the call center again on the 28th of December at 13-40 and the lady terminates the call on me when I requested to speak to a manager.

How does Edcon conduct business in this manner and their patrons are left to suffer.