Pathetic service / Bad Attitude towards customers
<p>JET STORES ISSUE: I opened a Jet stores account in March 2016. I went to Jet stores in Vaal Mall Vanderbijlpark with all of the necessary documentation that they requested. After opening the account a slip was given to me and all of the details were totally incorrect or spelt wrong.</p> <p> </p> <p> My name was wrong from my ID book, my address was wrong and my cellphone number is also incorrect according to the website I then went to Three Rivers jet Stores to rectify the mistakes where I was told that my name could not be fixed. I tried to register on line to get a monthly statement via email but the site does not accept any password.</p> <p>Today I went to Jet stores in Sasolburg where they told me they cannot help me with any statements and that I have to just wait until I get one via mail but according to their system there is no registered address and I DID HAND IN MY PROOF OF RESIDENCE. When I tried to register online via edgars which is also part of the edcon group I was told that the cellphone number that I put in was not the one that I provided eventhough it is correct on the slip and the system.</p> <p> </p> <p>This is utter poor and pathetic service the people have no intention to assist you. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the below accounts team details as we have escalated the request for your details to be corrected to them for further assistance , Alternatively you may reach the accounts team on the below details for further assistance Tel: *** or ***Edgars. Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Please find the below reference number for your post
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the below accounts team details as we have escalated the request for your details to be corrected to them for further assistance , Alternatively you may reach the accounts team on the below details for further assistance Tel: *** or ***Edgars. Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Please find the below reference number for your post
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
