pathetic service

<p>I made a purchase on the 29/09/2016 at Jet Stores Cleary park. As i got to the till point i was assisted by Nontsikelelo who asked if i had a cash card as i was paying for the items in cash, I informed her i infact did have one but not with me on that day, she informd me she could look it up with my id number which i provided to her. She then left the till point and came back, rung up the sale and the funds was debited from my account, and i questioned about the slip and only then she asked me if i was A Basson, who is inface my husband, she then only realized that she charged it to the account and not the cash card. I asked what would happen if i needed to return the goods as it was not reflecting as an account purchase , she then informed me that I would have to bring the account card which i dont use anymore. she looked very unsure as to what she was saying and doing, I requested to see her manager to reslove the issue she went to the back office to get the manager only to return and inform me that the manager is busy with pick-ups and when she is done she will attend to me. after what seemed like forever the manager rocked up informing me that she cant resloved the issue, it will be logged with offices to reverse the money it would take 7-10 days I received a call on Friday 30/09/2016 by the cashier whi said that they are working on the matter, I tried even to call youre client care today even there i was placed on hold for 16 min just for the agent to look into the account after i explained the scenario.</p> <p>The manager (Charmelle) at Jet has not made any contact with me personally I alsofeel she was patronizing me when she tried to apply a HEAT principle by telling me she understand my frustration but i couldnt even leave with the goods as she was afraid the funds would be reversed and she'd had to carry the loss</p> <p> </p> <p>****ED is the only way i can describe how i'm feeling . This is the worst service so far and i will NEVER set foot in that store again.</p>