Pathetic Service

I have been retrenched at the end of June 2019 and i have been paying account protection insurance for many years since having my account. I submitted my my paper work with all the required supporting documentation on the 4 July and i have not had any feedback regarding my claim. I had to go to an Edgars branch on 17 July and the branch contacted Hollard to inquire how far the process with the claim is. I spoke to a lady called Gladys at Hollard and she confirmed that the claim with all supporting documentation has been received but the claim has not been sent for processing yet and that she will do so, I was told that i will receive a call withing 24 hours and to date i am still waiting.

So much for being a loyal Edcon customer since 1999, the service is Pathetic.