PATHETIC SERVICE

THERE HAS BEEN DEBITS GOING OFF MY EDGARS ACCOUNT FOR THE PAST 3 MONTHS FOR AIRTIME AND DATA WHICH I NEVER RECEIVED AND WAS UNAWARE OF UNTIL I STARTED TO RECEIVING SMS'S AND PHONE CALLS FOR OVERDUE AND OUTSTANDING MONIES FROM THE COLLECTIONS DEPARTMENT. I HAVE MADE NUMEROUS CALLS AND HAVE BEEN REFERRED TO VARIOUS DEPARTMENTS IN THE PAST 2 WEEKS. THE SUBSCRIPTION FOR THE AIRTIME AND DATA HAS BEEN CANCELLED BUT THE DEBITS HAVE NOT BEEN REVERSED AND I AM STILL RECEIVING CALLS AND SMS'S FOR OUTSTANDING PAYMENT. I CALLED THE CUSTOMER SERVICE DEPARTMENT ONLY TO BE TOLD A QUERY HAS BEEN LOGGED FOR REVERSAL OF THE PAYMENT WHICH WILL TAKE 21 WORKING DAYS TO PROCESS AND THAT THE QUERY HAS BEEN ESCALATED AND WILL STILL TAKE 21 DAYS EVEN WITH IT BEING ESCALATED. WHEN I ASKED TO SPEAK TO A MANAGER I WAS TOLD THE MANAGER IS UNAVAILABLE AND THERE IS NO POINT IN ME SPEAKING TO A MANAGER AS I WILL BE TOLD THE SAME BY A MANAGER. I WAS ALSO ADVISED FOR THE REMAINDER PERIOD OF THE 21 DAYS I WILL CONTINUE TO RECEIVE CALLS AND SMS'S FOR OUTSTANDING MONIES AS MY ACCOUNT IS OVERDUE. I HAVE NEVER RECEIVED SUCH PATHETIC CUSTOMER SERVICE. THE LADY AT CUSTOMER SERVICE WAS NOT REASSURING, SHE SHOWED NO EMPATHY, NOR WAS SHE APOLOGETIC FOR THE BAD SERVICE I HAVE BEEN RECEIVING AND THERE WERE STAGES DURING THE CALL WHERE I HAD TO CONFIRM IF SHE WAS STILL ON THE LINE. I HAVE EVEN REQUESTED FOR 6 MONTHS STATEMENTS TWICE AND HAVE NOT RECEIVED THEM ON BOTH OCCASIONS BUT CONTINUE TO RECEIVE MARKETING MAIL SO MY EMAIL ADDRESS ON THE SYSTEM SHOULD BE CORRECT. IT IS EXTREMELY DISAPPOINTING AND SAD THAT SUCH A BIG COMPANY CANNOT GET SOMETHING AS IMPORTANT AS CUSTOMER SERVICE RIGHT.