Pathetic service

I called EDCON group related to a request for a resend of my statement on 03.12.2015 to the email address that was stipulated on my older statement [Email Removed] to which I received an automated reply stating someone would contact me in 48 hours. I then call back to get through to a Durban consultant (Lungiswa Ngoyo) that 1. Tells me that she is unable to pick up my email request and that I need to call Joburg 2. That it will take ANOTHER 48 hours for a resend of my statement 3. That I must understand that there are many clients in a que waiting for a reply and I need to wait the additional 48 hours. This is pathetic to say the least. I work in client service and know all too well that I need to wait my turn, but having systems that are disjointed where you cant pick up my original request and then tell me to wait again!!!! So after 4 failed attempts to get through to a Joburg consultant, the last consultant in Durban tells me TO KEEP TRYING. *** is up with you people. Your client service skills suck and I cannot wait to get away from the EDCON group as I have felt nothing but grief when contacting them for assistance! Lets see if someone is able to sort me out in 48hours