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nJ
najemeya J

1 reviews | Active since Jan 2014

22 Mar 2018, 16:55

Pathetic online service . No order received since 1 feb

I have placed an online on 1 Feb 2018 and since not received any order.after many calls being made promises to follow up and have this sorted out no one has had the decency to assist. I cannot believe the level of incompetence and lack of interest the staff at the call centre has. Everyone makes promises but no one follows up. Just lies after lies. The service is disgusting. I pay my account every month diligently and this is how you neglect loyal customers. So disgusted!

0
Replies (4)
Edcon
Edcon's reply23 Mar 2018, 11:19
Official

Thank you for bringing this matter to our attention .We apologise for the delayed delivery on your order .Kindly note that our online team are busy with your query and will be in touch with you as the store is still waiting for the parcel.

***/GO

Kind regards

The Edcon Customer Experience Team

nJ
najemeya J's update27 Mar 2018, 18:49
Reviewer Update
Day 3 and still no resolve to my query. I have lost faith that anyone can actually resolve this. For a business with your stature I am utterly disappointed and appalled by the lack of interest your representatives has shown.
nJ
najemeya J's update27 Mar 2018, 18:49
Reviewer Update
Day 3 and still no resolve to my query. I have lost faith that anyone can actually resolve this. For a business with your stature I am utterly disappointed and appalled by the lack of interest your representatives has shown.
nJ
najemeya J's update09 Apr 2018, 12:31
Reviewer Update
It's been been so long over weeks and still no resolve to my order. I'm so appalled by the lack of.interest no one has but in any effort to keep me informed. But when accounts are.behind they know how to pick up a.phone . Absolutely disgusted!