1 reviews | Active since Jun 2016
pathetic insurance
<p>its been nearly two months when i gave my insurance claim and i still havent recieve any feedback. i went numouras times to the vangate mall store and nothing has been done which is unexceptable and unprofessional.</p> <p>The consultants everytime phone there insurance department(FINRITE) and they never get threw it is sooo frustrating because i dont have a phone and i pay insurance every month and i don't get any feed back at all.</p> <p>My thing is that i took it with edgars and FINRITE is their insurance department and i feel that its not my responsibility to go in every time and find out whats happening to something that seems like they not bothered with my issue at all</p> <p>the insurance is so pathetic i wouldnt advise anyone to get their insurance at finrite edgars because they take your money but they dont deliver.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Van gate mall management for actioning accordingly as the claim was submitted in store and the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ********** 349/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Van gate mall management for actioning accordingly as the claim was submitted in store and the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ********** 349/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.