Pathetic *********** Online store system

I placed a Jet online order on 23 June 2018 and was notified that it had been shipped to Boardmans Parkview (that is lately actually Boardmans Woodlands) and the lead time is approx. 3 to 5 working days. As I have not received any notification that it is ready for store collection I called the Online call centre just to hear that the Boardmans Parkview/ Woodlands store has closed down and couldn’t get any answer what would had happened with my order. On 1 July 2018 I called the Online store again on ***and spoke with Given. I was very upset about the fact that they accept my order to be send to a store that has closed down and debited it against my account and then they can’t deliver it and don’t even notify the customer about this situation. Previously they also didn’t notify me about deliveries and I always have to call in to track my online orders. That applies to Edgars online orders as well. So I said to Given why can’t they just call the customer and say listen idiot your order can’t be delivered because the store we send it to has closed down. So she rep**** that I musn’t call her an idiot. I then had to explain to her that I didn’t call her an idiot, I am the idiot to sit and wait with no notification for an order (that has already been debited against my account) that’s not going to happen because the delivery store had closed down. This misunderstanding happened because they never listen to exactly what you are saying, it always goes about them. I then insisted that she cancel that order immediately and credit my account. She then said she logged Complaint No. ********** 0148/GO and someone will call me about the situation. Now after a week still no one has called me. So to my opinion this whole Edcon Online store and system is totally pathetic and unprofessional. They must get advice from Mr Price to learn how an online system should work.