1 reviews | Active since May 2016
PATHETIC CUSTOMER SERVICE YETAGAIN!
<p>I will continue to post poor customer service ratings on Edcons page. So Edcon blocks my card for the 3RD TIME!!!! I had to contact their contact centre once again. The agent was arrogant and had a terrible attitude. It appears all their employees do not care about their customers or value them. We are just a number to them. Also Canal walks Edgars customer service is awful as always. This is the reason why you are losing all your customers. Fix your customers service etiquette and go back to basics for example: "Thank you" "enjoy your day". Little things can go a long way. Thank you Edcon for treating me like a ********, I really appreciate it. Never received such treatment at TFG or any other company. Its sad. </p>
Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts Customer services management to address as our valued customer is not happy that the account has a block code and staff members are also not very helpful. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Accounts Customer services management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
You may reach the accounts team on the below details for any account concern
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts Customer services management to address as our valued customer is not happy that the account has a block code and staff members are also not very helpful. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Accounts Customer services management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
You may reach the accounts team on the below details for any account concern
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.