Pathetic Customer Service with No Responses and Illigitimate Charges on my account!
<p>I have been trying to get a response from Edcon/Edgars since 2016 but they NEVER respond to my emails. I just get automated responses reassuring me someone will contact me soon.</p> <p> </p> <p>Edcon/Edgars signed me up to be an Edgars VIP member WHICH I PURPOSELY NEVER SIGNED UP FOR because of the ridiculous fee! In 2016 I had to go into the Fourways store to cancel the Edgars VIP sign up and was reassured it was cancelled there and then BUT I am still being charged for it each month. I do not even have an Edgars VIP card, nor do I receive magazines, etc, either. They need to CREDIT me for all these illigitimate VIP charges to my account since THEY decided to add me - without my permission!</p> <p> </p> <p>Edgars/Edcon has been charging me every month for who knows how long now. I have NEVER received Edgars/Edcon statements until Dec 2016. It was a mission just to get them to send me statements as it is!</p> <p> </p> <p>Edgars/Edcon's customer service is pathetic!</p> <p> </p> <p>DESPITE my numerous emails for months and even going in store to sort out the problem, Edgars/Edcon DOES NOT cancel my VIP registration and still continues to charge me for it!</p> <p> </p>