1 reviews | Active since Apr 2013
Pathetic Customer Service to a ***** case
<p>I logged a gift card ***** case over 3 weeks ago. I was told to come into the store too watch CCTV footage and my sister went into the Jet store on 3 June. Was called by Cynthia and she gave me this ref no. ********** 0354GO. I was called by the store to say that the manager was on leave and would get back to me 10 June - I patiently waited. It is now the 13th June and nothing has transpired. I called today and was again told that the manager is on leave. I am constantly having to follow up and ask for feedback from you people. This is annoying and very unproffesional.</p>
We have escalated the complaint to the Jetmart Pietermaritzburg mall management to address as our valued customer is not happy that the gift card query has not been resolved. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jetmart Pietermaritzburg mall management to address as our valued customer is not happy that the gift card query has not been resolved. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.