Pathetic customer service

<p> i spoke to a lady name Nomathemba Makazi form the customer service department who is supposed to be a manager. she is ruder and sarcastic. this is the last thing any customer needs to put up with after finding out that they have insurances they didnot sign up for. i am totally dissapointed and will be taking this further to the fais ombudsman and other relevant authorities. i was not aware that Edcon is above the law. I would also like to know what processes Edcon has in place to deal with they managers and consultants who are rude and have no regard for their business. </p>