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Sandile S

1 reviews | Active since Jul 2017

03 Aug 2017, 12:10

Pathetic, arrogrant, good for nothing, ******, satanic

<p>This is the fifth time i am writing a review about Edcon (on the same issue). They just seem not prepared to rectify the mess they cuased in my account five weeks ago. i started when one of their ******* employees enrolled me for three financial services without my consent, she then went on to cancell mfuneral cover which I have had for more than 10 years. after posting my review, i recieved a call from sandile (store manager from Edgars Liberty Mall branch pietermaritzburg). that was on Wednesday the 5th of July). He promised to give me a call by Friday the 7th of July. four weeks now and no feedback from Sandile. Three weeks i posted a follow up and got a response that the matter has been escalated to management (Liberty mall Pietermaritzburg) up until now there has been no response from management. Two weeks ago i got an sms statement from Edcon saying i owe R170, but that;s the 170 that resulted from my being enrolled in financial services without my consent. this tells me that edcon is lying when they say they are investigating, other wise why would i have to pay for something i did not buy. Last week i recieved a letter from Hollard informing me that the policy i have had since 2006 has now been re-instated but there is a 6 month waiting list. My account is owing R170 and before this i was owing nothing, Each town i post here im told that the matter has been resolved. This morning i was at the store and guess what my account is still owing and noone is able to tell me why the account is owing , instead im made to endure more humiliation in the hands of their customer care service who either cut you off of make you hold till the call is cut off. i left the store without the solution and all their agent could tell me was that she tried all she could. People dont buy from Edcon linked companies. They are ****** and arrogant. they will go at length in protecting their employees who commit ***** and you as a customer will be forced to foot the bill for such fruadelent activities</p>

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Replies (1)
Edcon
Edcon's reply03 Aug 2017, 16:25
Official

Kindly be advised that the matter is currently looked into and the query with reference number ***/GO has been updated with your latest concern. We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.