PATHETIC

To Whom It May Concern.

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution.

I have been a loyal and valued customer of the Edcon group for many years.

In May this year I made a payment of R1020 using a reference number received on sms, this payment was incorrectly paid into the edgars rcs account. I have been waiting since the last 4 months for the R1020 to be allocated to my edgars account.

I was advised it will be done in 14 days, till this date nothing has been done. Edgars continously calls me for outstanding payment and this is becoming really frustrating.

I have trails of emails regarding this. I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.

This is not the way a Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before.