Patethic Service from Edcon

Edcon service is patetic

I got a call from one of your agents on saturday telling me to pay my edcon account that I have with you guys

I asked the agent what is the minimum amount that I should pay to still be in good standing he said R450

I went into a jet store on sunday and paid that amount as aggreed

today I get a call from another agent asking me when I am going to make payment I told him that i Paid already on sunday he said that it sometimes takes two days to reflect. I asked him so is everything fine he said YES

After 2 hours I get an sms from Edcon saying thank you for your payment however there is still X amount outstanding that needs to be paid by the end of the day

I specically asked your agents on RECORDED lines if the minium payment is fine so that it does not reflect poorly on my credit record I am keeping up to my end so why is edcon not keeping up to theirs???

I want feedback regarding this immidiately I know my rights as a credit customer