AM
Annetjie M

1 reviews | Active since Feb 2010

09 Apr 2019, 15:38

Parcel Nightmare - No delivery - Time to Sack EDCON

It's disgusting to think 3rd time round that when I order from JET online my parcel REF: EFC ********** ends up with FastnFurious when the order confirmation reads Dawn Wing. I had taken this type of issue up with EDCON on two previous occasions and it seems that this will never stop. FastnFurious Couriers ended up with my EDCON parcel once again and claimed my address was different to what my invoice reads. So I do not understand who tampers with the addresses and who is in for a pound when changing the Couriers ? So because the route now was different to the invoice I still didnt receive my parcel. Every time I have to put up a huge fight to get my parcel . The same problem happened in May 2018 for Mother's Day and again in August 2018. Dawn Wing is and was always very reliable and no address issues ever in the past ten years. How is this justified ? Can EDCON not see what they are doing to loyal clients. Maybe they dont need our money anymore. Time for EDCON to start compensating clients for inconveniences.

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Replies (1)
Edcon
Edcon's reply10 Apr 2019, 08:13
Official
 Dear Annetjie

Thank you for sharing your experience with us. 
We apologise for the frustrations and disappointment caused to you with your online delivery.
Please be advised that the parcel is out on delivery today according to the courier. In addition, our online team is busy tracking the parcel to ensure that the delivery takes place.

Reference:   ***/GO

Kind regards

Edcon  Customer Experience Team
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