Painful, Extreme Lack of Service

<p>Here is the summary email send by me earlier this afternoon:</p> <p> </p> <p>Good Day.</p> <p> It has now been more than seven days since my initial email with no resolution or sign of one.</p> <p> 1 June I advised Dudu/Nomzi to resolve within 24 hours, this did not happen.</p> <p> 2 June Mphoni/Nomzi promised a call by 17h00 which I did not receive – promise was only made after I made the follow up call on the 24 hour not being met.</p> <p> 3 June Joyce called and promised me feedback by 12h00, no call was received. 12h15 I called and was n hold when I asked for Joyce for 10 mins when I hung up and called back. When I called back Pumzile was not very helpful and also put me on hold while I was talking to her. Eventually spoke to Angel who promised Nomzi was back at 12h30 and she would give me a call. It is now 14h15 and still no call back. Since 14h00 I have tried calling twice and both times the line is not answered – remains dead, but it’s not hung up.</p> <p> I expect feedback by 16h30 today or I will take this to Social Media (Hello Peter, Facebook, Other).</p> <p> </p> <p>My original email was sent on the 26th of May. When I called on the 1st of June I was advised the customer relations inbox was not "manned" and my email was not received or actioned but they would prioritise it then...I am still waiting...</p>