PAID UP LETTER REQUESTED

Item: Edcon
Rating: 1
Author: Mpho R

Hi, My name Mpho, My account number is ***. I paid up my account on the 1st of Dec. I have been in contact with the following people who failed to help me ( Lungile Mercy Vilakazi Glenrose Ngwazi Nelisiwe Majola ). I did all my payments at store. So they must help me and get me that paid up letter. I have been asking for a paid up letter and no one is able to help me. I was told the system crashed and it doesn't update, and I am being told that there will interest occurring on my account everyday even though i finished paying it off. Can some one please fix this before I go to speak out and expose you all. my email is ***

The Below is the email response, and i have responded several time to say I haven't received the letter. and since then no respond yet

Hi Mpho

Thank you for making contact with us regarding the requested letter .

Kindly note that we have emailed the letter on the 5/12/2019 .Please can you check your spam mail and let us know .

Your ***/GO

Kind regards

Edgar's Customer Experience Team ***

Unhappy customer - This is messing with my life.

Helpful (0)

Replies (1)

Mpho R's updateReviewer Update

11 Dec 2019, 11:56

I wonder why its do difficult for EDCON to send a simple letter.. I paid my balance in full on the 1st Dec 2019, my receipt states 00 balance. But now they say i owe R30 how so? Still I havent received the letter that was said to have been sent to my gmail.

I woke up to this mail, this morning.

Good day Mr Vm Ratopola,

In response to your enquiry with EDCON,please note we are unable to issue a paid up letter as the account still has a balance. Once the balance is settled in full a letter can be issued.

Should you require further assistance do not hesitate to contact us.
Justin Soobramoney

Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services
Telephone +***2 | Fax +***6 | Email ***

Mpho R's update11 Dec 2019, 11:56

Reviewer Update