PAID UP LETTER FOR EDGARS ACCOUNT

I have an existing Edgars account which has been paid up for a while now. I have been requesting a paid up later for over 2 weeks now, sent numerous emails, called almost everyday to follow up but still they have not sent it to me yet. The last time I called, they couldn't even pick up any info under my name. The consultant promised to get the manager to call me back and I'm still waiting for that call even now. Also, they keep telling me that my account is with RCS now, have also called RCS but still nothing!