Paid up letter

Good day my name is Maswime Khodani faith , Id ***.I phoned on friday the 13th requesting for a paid up letter , i was told that i will receive it within 48hrs excluding weekends , i was supposed to receive the letter on 17Nov when i made a follow up on the 17th i was told that i will receive the letter later on the 17th and even today i havent received it .please also update your systems because it is still on ITC and i paid up the account and close it .<br> <br> I can not afford to buy a good financial record from Edcon<br> <br> please assist with the paid up letter as a matter of urgency .