PAID UP LETTER

I had an account with Jet which was handed over to NBA at some stage , last month I called Edcon call centre and was told that I would need to contact NBA for the settlement amount of which I did.<br> <br> After contacting NBA,I requested the figure in writing to be sent to me for record purposes below is the letter:<br> <br> In Re: MRS SITHEMBILE SANELISIWE MSAN/ Edcon <br> Confirmation of Account Settlement Arrangement<br> <br> This letter serves as confirmation of agreed arrangement to settle the remaining balance on our client's account. The details are as follows:<br> <br> Personal Details:<br> Full names: MRS SITHEMBILE SANELISIWE MSANI<br> Identity number: ***<br> Client account number: ***<br> Our Reference number: ***0<br> <br> Settlement Arrangement:<br> Date of Arrangement: 2015/07/07<br> Payment amount: R 2575.00 (Current Settlement value as agreed)<br> Payment date: 2015/07/10<br> Period valid: 7 (SEVEN) <br> <br> The above figure was paid in full on the stipulated date yet when I follow up after not receiving the letter, Nompumelelo tells me that I have an amount of R350.00 that I still need to pay.<br> When I requested to speak to her manager she put me on hold for 30 minutes then cut the call.