LC
Leeanne C

1 reviews | Active since Sept 2018

27 Sept 2018, 13:45

paid up letter

Paid up letter

Good day

I have been trying to get a paid up letter for 2 months now with no luck, every time i call the call centre , a lady named Boisang and Luthando answered my calls was extremely rude and cut the calls> My time as well as my airtime is been wasted on this disgusting company.

I am on debt review, my debt Councillor has been asking Edcon for a paid up letter for almost 2 months now , no satisfaction.All my accounts have been paid up. Every time i call the call center and ask to speak to a manger or a someone in charge , they either cut the call or just ignore to help.

This is Disgusting behavior, i just want my Paid up letter, i am sick of hearing stories every time i contact EDCON

I want my paid up letter today by close of business day (27/09/2018)

Please someone from management contact me only.

my contact number is ********** 337 or email me paid up letter at **********

Mr R Chetty

0
Replies (2)
Edcon
Edcon's reply28 Sept 2018, 08:45
Official

Thank you for making contact with us regarding the paid up letter . Kindly note that there is a balance on the account . However we will escalate your query to our regional credit office for assistance and final feedback will be provided to you .

***/GO

Kind regards

The Edgar's Customer Experience Team

LC
Leeanne C's update04 Oct 2018, 15:18
Reviewer Update
Hi Still no paid up letter from Edcon. What a disgraceful company. THERE IS NO BALANCE!!!!! HOW LONG MUST I WAIT TILL YOUR SYSTEM IS UPDATED!!!! THIS IS RIDICULOUS!!!!! My debt review manger has sent all documents and POPs and still no paid up letter.. I want this matter taken up with a HIGHER PERSON IN CHARGE!!!!!!!!!!!!! THIS HAS GONE ON FOR TOOOOO DAM LONG MR R CHETTY