QM
Queen M

1 reviews | Active since May 2017

11 May 2017, 09:52

Paid up account query at Edgars

<p>Hello Peter. </p> <p> </p> <p>i have am account with Edgars which i was behind with payment. in december i decided to pay it off. So, before i paid it off. i received a call from their collection people and i told them that i was going in to a store to pay it of. And they advised me to go the the nearest store to do so. And when i got to the store they gave me the settlement balance and i paid it off. Now i have being getting calls that o owe then Hundren and something. i told them i paid off my account in December. they said i must call Edcon or go in to a store to get Confirmationd of payment from them. Then to day i decided to call edcon customer care line. And i spoke to Nocolas Mncunu, He told me that there is a balance that the collector mentioned and that i must pay it. i told him what happened in december , but he still insist that i pay the money. but i told him that it was not my problem because i asked for a settlement amount at thier branch and i paid all of it in december. And i am aslo afriad to pay in the money, becourse the same thing can happen again. And they come back to say i still owe them. So Peter i need your help here. If that is the way that Edcon ***** from their customers. I will make sure that everyone oin my family and on my face book page knows about my experience with edcon.</p> <p> </p> <p>Thanking you in advance.</p>

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Replies (1)
Edcon
Edcon's reply12 May 2017, 15:45
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the lapse in service .We have escalated your query to our accounts team and feedback will be provided to you on the status of the account .

***/GO

Kind regards

The Edcon Customer Experience Team