1 reviews | Active since Jul 2016

19 Jul 2016, 08:59

PAID UP ACCOUNT

<p>I had an account with Edgars acc no: ********** ********** 42388 and was paid up in 2014 March 05 i have a paid up letter which was signed by Carolynn Parsons as a customer services administrator , but this account relfects as owing or in Arrears on Experian credit report .</p> <p>I called in today I spoke to Gerry at 10h32 am 19-07-2016 and provided my ID number which he cant pick up on the system , He confirmed its not reflecting cause I no longer owe them and I asked why am I still relecting as am in Arrears with them He said he doesnt know , Am tired of their incompetence an not updating my credit report as it continously appear as I owe them its being 2 yrs now and nothing seem to happen am very disappointed and frustrated with thier services . I need this to be sorted immediately</p>

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Replies (1)
Edcon
Edcon's reply19 Jul 2016, 12:55
Official


As discussed over the phone , Kindly find the be low details for our Accounts team as we have escalated the concern regarding the bureau to them for further assistance. Please find the below reference number for your post. ********** 495/GO. We apologise again for any frustrations incurred.

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: 031 **********

Kind regards,

Customer Experience Team

Call Centre: ***.