PAID UP ACCOUNT

My Edgars account has been paid up since January 2014, Edgars have still not updated the Credit Bureau !!! When i get a credit report it tells me i owe money and haven't paid for more than 9 months ??? Surely there has to be a law that they have to update the credit bureau as this effects peoples credit !!!!!! When you call head office on ***it requests you to put in either your ID or account number. When i do this it tells me i don't exist on there records please re enter. So if you no longer have an account how do you get hold of customer service ?????