ZS
ZAINUB S
1 reviews | Active since Sept 2015
01 Sept 2015, 15:50
PAID MY ACCOUNT OFF CLOSED ACCOUNT
IT WAS ABOUT 5 MONTHS AGO THAT I HAVE PAID OFF MY ACCOUNT AND CLOSED MY ACCOUNT WITH THEM. MY DETAILS WITH JET STILL POPS UP ON MY TRANS UNION REPORT AND JET HAS PUT MY NAME ON ITC FOR NOTHING AS I HAVE PAID IT FINISH FOR SO LONG THE HAVE NOT CLEARED IT. I WILL NEVER OPEN AN ACCOUNT WITH JET, EDGARS OR ANY OF THE EDCON RETAIL GROUPS. BAD SERVICE. AVIVWE FROM EDCON GROUP SAID HE WOULD PHONE ME BACK AND NEVER HEARD ANYTHING FROM THEM SINCE. PLEASE I NEED MY NAME CLEARED AND TO SORT OUT WHATEVER THE ISSUE IS.<br> <br> THANK YOU HELLO PETER FOR MAKING OUR LIFE EASIER.
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Edcon's replyOfficial
03 Sept 2015, 12:59Hello BSHAKEEL,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, Kindly be advised that your account was submitted for ITC update on the 1st of September, this update takes 7 -10 working days.
Please however note that you name will only be cleared completely from ITC after 24 months as per ITC process.
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, Kindly be advised that your account was submitted for ITC update on the 1st of September, this update takes 7 -10 working days.
Please however note that you name will only be cleared completely from ITC after 24 months as per ITC process.
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Edcon's reply03 Sept 2015, 12:59
Official
Hello BSHAKEEL,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, Kindly be advised that your account was submitted for ITC update on the 1st of September, this update takes 7 -10 working days.
Please however note that you name will only be cleared completely from ITC after 24 months as per ITC process.
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, Kindly be advised that your account was submitted for ITC update on the 1st of September, this update takes 7 -10 working days.
Please however note that you name will only be cleared completely from ITC after 24 months as per ITC process.
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team,
***