OVERALL SHOCKING SERVICE

Good afternoon

On the 26 November 2017 I placed a order via CNA EDCON online store department. I tried to place a order for an Xbox special CNA was having. Each time I tried to complete the cart , the system didn't want to allow me to finish the booking off. This was when I booked the special out with another game ( FIFA 2017). The next morning when I got into office , I gave Edcon online a call to explain what has happened and that I would like to have my console with the Quantam Leap game. The gentleman at the online center explained that he will put in new comments and that someone will assist in fixing it for me.

About 4 days later I contacted again to follow up on the process of my parcel and the game that came along with it. The online department advised that my parcel was already send out but could not advise which game came with it. They provided me with the courier companies details and after contacted them I found out that my parcel is on its way to Kimberley after I have inserted my Home details for Pretoria on the online application.

I then contacted your online department again and this time I spoke to Lucky at your online department. After explaining my story to him again and with the fact that my original parcel was nearly on its way to Kimberley I advised that I will rather come and pick my parcel up at the online store. Lucky advised that he could only provide me with the X Box with the FIFA game. I however explained to him that I do not even watch soccer so how am I going to enjoy play this game. He advised that I must take the parcel and not open the FIFA game. He then advised that he will get one of the managers to contact so that we can sort this matter out.

I have been giving your online department acall for the last two weeks and each time they are advising that they have send an e mail to Lucky.

Up until now I am still waiting for a call form either Lucky or the Manager. I feel that everybody is passing the buck and nobody is getting back to me to resolve this matter. I was firstly inconvenient by picking up my own parcel. Then I do not even talk about the time I spend driving to go and collect it as well as the time spend on the phone waiting for someone to assist me with this. I am wondering were my parcel would have ended up and when I would have received it.

I please urgent need someone to contact me so that we can have this resolved. I hope that some will respond on this.

regards Gerhard