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EB
Edward B

1 reviews | Active since May 2019

09 Jul 2019, 11:05

Over payed Balance Not Received

I have over payed my account, I have written to debt review department for pay back and have not got any response. Calling the customer care number does not help at all. Please refund my balance

0
Replies (4)
Edcon
Edcon's reply09 Jul 2019, 15:12
Official
Dear Edward




In response to your email received, kindly provide the following documents to *** for your refund request to be processed:

A clear copy of your identity document

A copy of your bank statement not older than 3 months

A letter requesting the refund

Should you have any further inquiries please do not hesitate to contact us via the below-mentioned contact details. 
***/GO

Kind regards

Edcon Customer Experience Team
***

Best regards,

EB
Edward B's update09 Jul 2019, 15:18
Reviewer Update
I get a failure message when I send things to the email address:

Sorry, we were unable to deliver your message to the following address.
<***>:No mx record found for domain=edco.co.za
--- Below this line is a copy of the message.
Edcon
Edcon's reply09 Jul 2019, 16:06
Official
Dear Edward

Apologies for the system error .
Kindly send the documents with your reference number to ***
Kind regards

Edcon Customer  Experience Team

Best regards,

EB
Edward B's update09 Jul 2019, 16:18
Reviewer Update
This is what i see from your last message: What is the contact details?

Dear Edward

Apologies for the system error .
Kindly send the documents with your reference number to ********** regards

Edcon Customer Experience Team