Opening an account

We went to Edgars four ways, their service was appalling, the cashier was uncertain on what to do and walked away, we wen to returns department and the manager on duty refused to help us as it was not a new Bar coded ID. we left and went to Jet where Michael assisted us and really tried his best, as we wanted to re-open an account. The previous one went into arrears but paid in full 2 year ago, edcon blocked the account with a bock z after it was paid up. At Jet they referred us to call centre ********** as they said they could not assist, the call center said we needed to go back to Jet and ask them to open the account, Jet sent us back to call center, spoke to a few consultants that knew absolutely nothing about what they were saying, Got to a consultant called Serina gave me an email address ********** spoke to Janette Ramami sent emails, still awaiting feedback. no one can give you a striat answer and passes the buck to someone else, how convenience, and the issue has still not been resolved.