KM
KHULEKANI M
1 reviews | Active since Aug 2014
03 Sept 2015, 13:12
online statements
I AM VERY MUCH DISAPPOINTED BY YOUR ONLINE STATEMENT SERVICE. IT SEEMS ITS ONLY MEANT FOR SOUTH AFRICANS ONLY. THE PREVIOUS ONE DID ACCOMMODATE US FOREIGNERS BUT NOT YOUR LATEST VERSION THAT REQUIRES US TO AUTHENTICATE OUR ACCOUNTS USING THE 13 DIGIT SA ID THAT AS A FOREIGNERS WE DO NOT HAVE. I FEEL ITS VERY UNFAIR TO US FOREIGNERS BECAUSE WE CAN NO LONGER VIEW OUR STATEMENTS ONLINE AT HOME.
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Replies (1)
Edcon's replyOfficial
07 Sept 2015, 08:36Hello kbmpofu7,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns raised have been brought to the attention of our technical team to look into and assist with.
Feedback will then be provided to you once resolved.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns raised have been brought to the attention of our technical team to look into and assist with.
Feedback will then be provided to you once resolved.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply07 Sept 2015, 08:36
Official
Hello kbmpofu7,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns raised have been brought to the attention of our technical team to look into and assist with.
Feedback will then be provided to you once resolved.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that the concerns raised have been brought to the attention of our technical team to look into and assist with.
Feedback will then be provided to you once resolved.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Best regards,