Online orders for Jet

I placed an order on 22 Jan Waited till 2nd Jan then I decided to email and also phone. The operator said that she would raise a query. All three of my emails sent were basically responded with am apology, they have escalated the query and are awaiting feedback even tho I said in my last mail that I don't want the response. So I did get a call two days ago. He said he will be on top of it and call me back the same day but didn't. I had to call again and was told that it was being dispatched manually.

I'm still waiting not knowing where my parcel is. I have no tracking number and I'm the one who has been consistently following up.

For a company as huge as this??