Online ordering - Refund

<p>I placed my order online on the 14th July, on the 18th I get an email stating they they were unable to get hold of me to confirm that some of my items were out of stock. Our reception then confirmed a lady phone and did not want to hold on as i was busy on another call. Never the less, i rep**** to their email and asked instead of a refund cant they supply me with a voucher, well shouldve guessed no reply. Again on the 19th i sent another email to follow up, with no avail. I phoned the call centre today and was told they will escalate my complaint to the online department and this will take another 48hrs before they get back to me, so being Thursday today if im lucky i will get to hear from them on Monday. The money gets taken out of your account immediately but when you have to wait forever for a refund?????????????? </p>