HG
HESTER G
1 reviews | Active since Mar 2016
01 Mar 2016, 08:53
ONLINE ORDER ON CNA WEBSITE NOT DELIVERED
I ORDERED A ACER LAPTOP ON CNA WEBSITE ON THE 17TH OF FEBRUARY - ON A EMAIL THAT THEY SENT OUT .THEIR DELIVERY TIME WAS 2 TO 5 WORKING DAYS. FROM THE 3RD WORKING DAY I HAVE BEEN COMMUNICATING WITH THEM.ON THEIR REQUEST LAST WEEK WEDNESDAY I SENT THE ORDER NUMBER THROUGH.HAVEN`T HEARD ANYTHING FROM THEM.
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
02 Mar 2016, 08:22Hello hester goodchild,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. Kindly be advised that you need to include your order number as advised previously and send it to *** if you have not received your order as yet and we will therefore liaise with the online team management on way forward on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. Kindly be advised that you need to include your order number as advised previously and send it to *** if you have not received your order as yet and we will therefore liaise with the online team management on way forward on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Edcon's reply02 Mar 2016, 08:22
Official
Hello hester goodchild,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. Kindly be advised that you need to include your order number as advised previously and send it to *** if you have not received your order as yet and we will therefore liaise with the online team management on way forward on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. Kindly be advised that you need to include your order number as advised previously and send it to *** if you have not received your order as yet and we will therefore liaise with the online team management on way forward on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.