1 reviews | Active since Mar 2009
Online order
<p>I ordered 2 items online. Order number: ********** 16 was ordered on 26 November 2016. And order number: ********** 10 was ordered on 2 December 2016. As per the order confirmation delivery to the store is supposed to take a maximum of 5 working days. yet nothing has been delivered! I also called the edgars contact centre and Mali escalated the matter however there is still no change. Escalation reference : ********** 261/Go. My items are required to be sent to the Edgars store in Pavilion. I will not be in Durban from next week untill the new year and I require the purchased items as Christmas gifts. Please arrange my items to urgently be delivered this weekend! Your adverts on TV state you will be providing better service however I am yet to experience it!</p>
We must apologise for the delayed response.
Please be advised as per investigations your query has been resolved . We must apologise for the unpleasant experience.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Please be advised as per investigations your query has been resolved . We must apologise for the unpleasant experience.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***