Online application submitted and no feed back and now o have to run up n down to the store

I submitted an online application last week with the required documentation and didnt receive any feedback. I went to atlyn mall and again i had to submit 3 monts bank statement which i did and again I was told to send my payslip. I got contacted on sunday and was told to send my payslip to ********** and call ********** . When i called today a gentlemen tried to assist me n the document was not recived i resent it and called again and Melini Govender says i need to go to the store and then the store should call. Whats the point of an online application and then she still questions that its the same thing that i need to run up n down coz i still need to pick up the card.