LM
Lana M
1 reviews | Active since Jul 2013
24 Mar 2016, 15:42
Ongoing calls with no communication....bad service
I have received about 5 calls today alone from ***. I Can hear someone is there but no one speaks and when you try and call back 'the number does not exist'!!!! But it is listed to Edcon/Edgars.<br> <br> I then phone *** to report the compliant and get a clueless person on the other side of the line, who does not even let me finish speaking, and then get put through to complaints and after two more transfers the line goes dead.<br> <br> And my account is in credit so should not be getting any calls at all.<br> <br> Just want my number removed....in fact cancel my card!!!!
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Replies (1)
Edcon's replyOfficial
29 Mar 2016, 10:21Hello lanaM@,
We have received the feedback with regards to receiving calls from the Edcon group and apologise for the frustrations incurred. A reference number for the complaint logged on your behalf stating that you would like to be opted out receiving any marketing communication from Edcon is as follows ***/GO. Please be advised that you may still receive communications for about 30 days as data may have been extracted for marketing campaigns prior to your records being updated. However you have been opted out of receiving any communication from Edcon group as requested.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received the feedback with regards to receiving calls from the Edcon group and apologise for the frustrations incurred. A reference number for the complaint logged on your behalf stating that you would like to be opted out receiving any marketing communication from Edcon is as follows ***/GO. Please be advised that you may still receive communications for about 30 days as data may have been extracted for marketing campaigns prior to your records being updated. However you have been opted out of receiving any communication from Edcon group as requested.
Kind regards,
Customer Experience Team
Call Centre: ***.
Edcon's reply29 Mar 2016, 10:21
Official
Hello lanaM@,
We have received the feedback with regards to receiving calls from the Edcon group and apologise for the frustrations incurred. A reference number for the complaint logged on your behalf stating that you would like to be opted out receiving any marketing communication from Edcon is as follows ***/GO. Please be advised that you may still receive communications for about 30 days as data may have been extracted for marketing campaigns prior to your records being updated. However you have been opted out of receiving any communication from Edcon group as requested.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received the feedback with regards to receiving calls from the Edcon group and apologise for the frustrations incurred. A reference number for the complaint logged on your behalf stating that you would like to be opted out receiving any marketing communication from Edcon is as follows ***/GO. Please be advised that you may still receive communications for about 30 days as data may have been extracted for marketing campaigns prior to your records being updated. However you have been opted out of receiving any communication from Edcon group as requested.
Kind regards,
Customer Experience Team
Call Centre: ***.