One year and 2 month problem not resolved

I been a edcon customer with jet for many year,I taken out a cellphone contract on Durban-Phoenix plaza branch in store Edgar's active Phoenix plaza,I was told many time that the account department will resolve this matter in regards to e rewards points that I should earn every month of 3000 points thank u points with jet or edcon group,I reported this matter every time more than A year back every week,please I advice every customer to not go to retail store edcon grop as they don't resolve this problems over a year I should earn 3000 thank u points on edcon jet for 24 month over the 1 year I, not earning this points taking out cellphone contract ,I will report it to Ombudsman with the retail store,but. It very strange that edcon claims when we owe them mont but they don't want to give use what promises,and I alway had 6 months interest free which should me,lot of issue .please resolved,I originally logged complain no *** ,but they closed this,which should not be closed as it not resolved,then o get anther complain no ***/GO .pleasecreaolve this matter more than a year what type of service is is.waiting still for 3000 thank u points * 24 months total 72000 points