one month and counting!

<p>I ordered a phone from CNA online on 17/01/2017, the next day I received an email from Edcon/CNA stating that THEY were cancelling my order as they had problems with this model. I asked what the problem was or if they wold restock but didn't get feedback. It is now almost a month later and I have yet to receive my refund. On Monday I even received a statement from Edcon with the purchase of the phone on it stating my monthly contribution required!! When I contacted them they even went as far as to say that I should contact accounts! I then got an SMS asking me to rate the service at my visit to CNA PTA Menlyn Park - I live in KZN and have never been into this shop and made my purchase online and one month ago! I had actually tried and could not get through to them. This has resulted in me going into stores numerous times and not being able to get a phone and having to wait in lines to check if they have refunded me!! I shouldn't have to run after them for a purchase I did not receive or cancel. It is not the first time I have had terrible service from Edcon and I definitely will not be using them again. </p>