Offended customer

Hello Peter. 10 years back I had an account with edcon which it was paid in full, on the 19/06/2018 I visited Edgars Middleburg Mall for re-application of the account I was helped by Nomfundo who was very helpful. she assisted with my application and only to find out that it was declined yet on their system says they owe me R200 that is over 10 years. Then she phoned the head office for more information To my surprise the lady who I spoke to from Customer service Admin acknowledged that on my ITC edcon has not updated on ITC that the account was paid in full and only now they gonna update yet they can't approve my application I must wait for them to invite me over to Join the "Family" again. I am not pleased at all.

These companies we are supporting them on daily basis but one us lazy to do their job.

Kind Regards,

Sibongile Maria