RJ
Rueben J
1 reviews | Active since Jun 2013
27 Mar 2015, 09:41
Not respecting ones privacy in terms of Poppy Act.
I received a message from a fellow colleague who works in a totally different department to call Sidwell on *** from Edcon with Reference number: E***, why would one leave a message with not even reception but a totally another person exploiting my personal affairs, therefore i feel my privacy is breached and there is no confidentiality! if Edcon cant reach my on my cell or landline or whatever the case may be, they can send me an sms or an email because they have all my details. im not happy about the fact that other people becomes aware of what my personal situations are, and if sidwell or adcon wants to dispute this we can go to court so i can sue the **** out of them according to the poppy act!
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Replies (1)
Edcon's replyOfficial
28 Mar 2015, 13:56Hello Rueben.Jacobs,
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred however we would like to advise you further that our Collections department staff is sufficiently trained and will not give your personal information to the third parties. We will discuss further with the Collections management team to address the concerns raised.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred however we would like to advise you further that our Collections department staff is sufficiently trained and will not give your personal information to the third parties. We will discuss further with the Collections management team to address the concerns raised.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Edcon's reply28 Mar 2015, 13:56
Official
Hello Rueben.Jacobs,
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred however we would like to advise you further that our Collections department staff is sufficiently trained and will not give your personal information to the third parties. We will discuss further with the Collections management team to address the concerns raised.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred however we would like to advise you further that our Collections department staff is sufficiently trained and will not give your personal information to the third parties. We will discuss further with the Collections management team to address the concerns raised.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***