NOT HONOURING THEIR ARRANGEMENTS

Good day, I have an account with the Edcon group, Their accounts dept especially called to give me a discounted rate if I pay a specific sum then bringing my account up to date. Which I accepted. Calls which they say are recorded to "makes you believe their words" I did receive my emailed account which reflected nothing of the arrangement, The payment was arranged for end of Sept and the account does state "as at 23Sept 2017" Why make arrangements and then not honor them? I do hope and pray that I will receive an updated account reflecting correctly reason for my worry also is because the accounts dept had called me again after those arrangements were made to again make an arrangement - so I got upset and told him.."Please check your correspondence as there IS already an arrangement in place for end of the month" and to make matters worse, it was the exact same person calling me for both arrangements. Please don't slip up. I did my part. I honored my side of the arrangement, I have my proof of payment. Which you noted so why do I still have a balance?? Please don't disappoint me. Its for these reasons that the masses stand against you and not support you. Word spreads very quickly amoungst customers. As you mention, your calls are recorded. So please check the calls and correct my account.

M. Parry account number ********** ********** 32042

Kind regards Miss Parry