Not getting help on opening an account

I had an account with Jet (Edcon), which was a very old account, opened at the then Sales House. When I lost my card last month (Oct 2015), I requested to have it blocked. When I went in to Jet Stores (there, they were quite help by the way) on Monday, I was told I need to have the old account closed, and open a new one. I closed the old account as advised. I called the number *** to open the new account (the calling was because of my challenge in i.t.o finding time to go to the store again and again). On phoning the number, I was told to send my Salary advise and / three months bank statement, which I did. I called in to make a follow-up i.t.o progress, and they told me to go to the branch to apply there (frustrating). I went in on Friday to the Highveld Mall Edgars. They had connection problems, but they said my things are fine, and they were sent to [Email Removed] and they were gonna call me as to when do I get my card. I called the same number ***, and I was told me need to go to the branch, for them to call the same number. I really find this frustrating and quite tiring.