IJ
Ilonka J
1 reviews | Active since Aug 2011
25 May 2015, 13:07
Not answereing store phone
I tried phoning Red Square Eastgate Mall today 25.05.2015<br> The phone just rings and rings then goes through to the Boardmans store in Eastgate, the guy transferred me back to Red Square line 4 times to no avail?? And he could not help me with a direct line for the Req Square shop, only kept telling me they might be busy on the line? For how long??? I feel the service I received was utterly pathetic as \ I do not know
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Edcon's replyOfficial
25 May 2015, 13:45Hello Ilonkaj,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the Eastgate Red Square can be contacted on *** (select option 4) and it will go through. We have forwarded the query raised to store manager who will assist further.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the Eastgate Red Square can be contacted on *** (select option 4) and it will go through. We have forwarded the query raised to store manager who will assist further.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Edcon's reply25 May 2015, 13:45
Official
Hello Ilonkaj,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the Eastgate Red Square can be contacted on *** (select option 4) and it will go through. We have forwarded the query raised to store manager who will assist further.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the Eastgate Red Square can be contacted on *** (select option 4) and it will go through. We have forwarded the query raised to store manager who will assist further.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***